🔒 Privacy & Security

Club 999 — Your data is completely safe with us

Learn clearly and transparently how your personal data is collected, used, and kept secure at Club 999.

Last Updated: December 2026 256-bit SSL Secured
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GDPR-Compliant

Club 999 manages your data in accordance with international privacy standards.

Encrypted Data
No Sale of Data
Right to Erasure
Regular Security Audits

How Club 999 Protects Your Privacy

Every step we take respects the trust you place in us

Military-Grade Encryption

All your personal data and financial transactions are secured with 256-bit AES encryption — a level of protection that is virtually unbreakable by hackers.

Never Sold to Third Parties

Club 999 never sells your data to advertisers or any third party. Your information is used solely to provide you with our services.

Secure Data Servers

All data is stored in certified data centres that meet international standards, with regular backups and active firewall protection.

You're in control

View, update, or request deletion of your data at any time. Your data belongs to you.

Option to Opt Out of Marketing

You can opt out of promotional emails or notifications at any time. We respect your preferences.

Transparent policies, nothing hidden

Club 999's Privacy Policy is written in plain language. It's clear exactly what information you're providing and how it's being used.

Section 1

What Information We Collect

Club 999 only collects the information needed to provide you with the best service. We never ask for data that isn't necessary.

Data Type Example Requirements
Identity Information Name, date of birth, national ID number Mandatory
Contact Information Mobile number, email address Mandatory
Financial Information Mobile Pay/Nagad number, transaction history Mandatory
Device Information IP address, device model, OS version Automatic
Gaming History Bets, wins, session duration, preferred games Automatic

We never directly collect your bank PIN, password, or full financial details. All payment processing is handled through secure third-party gateways.

Section 2

How We Collect Your Data

Club 999 collects information in several ways. Each method either requires your consent or involves you actively providing the information.

  • Provided Directly by You: You provide information directly when registering, updating your profile, making payments, or contacting customer support.
  • Automatically Collected: Certain information is collected automatically while you use the platform, through cookies, log files, and session tracking.
  • From Third Parties: Limited information may be obtained from trusted third parties (such as banks or MFS providers) during identity verification.
Your Consent: By registering with Club 999, you agree to this Privacy Policy. However, you have the right to withdraw your consent at any time.
Section 3

Purpose of Data Use

Club 999 uses your information only for specific, legitimate purposes. Every reason your data is used is clearly outlined below:

  • Account Management: To create your account, verify your identity, and ensure the security of your login.
  • Payment Processing: To securely process deposits and withdrawals and to prevent fraud.
  • Gaming Services: To suggest games suited to your preferences and deliver a personalized experience.
  • Customer Support: To resolve your complaints or queries quickly and effectively.
  • Regulatory Compliance: To fulfill AML (Anti-Money Laundering) obligations and other legal requirements.
  • Promotional Communications: Only to send you offers and updates with your consent.

Club 999 does not use your data for any unlawful purpose or without your knowledge.

Section 4

Data Storage & Technical Security

Club 999 uses internationally recognised technologies and processes to keep your data secure. Our security measures meet the highest industry standards.

  • 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
  • Firewall & IDS: Actively working around the clock to prevent unauthorised access and cyber threats.
  • Data Masking: Sensitive information (such as partial mobile numbers) is masked when displayed.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Data Retention Period: After account closure, active data is generally retained for up to 5 years to meet legal requirements, then securely deleted.
No online system is 100% secure. Club 999 is committed to providing the highest level of protection, but we want you to be aware of the inherent risks involved in transferring data over the internet.
Section 5

Sharing Information with Third Parties

Club 999 never sells your data. However, limited information may be shared with third parties in specific circumstances where it is necessary to deliver our services.

  • Payment Processors: Only the minimum information required to process Mobile Pay, Nagad, and bank transactions is shared.
  • Game Provider: Game providers may access limited session data to deliver the gaming experience.
  • Identity Verification Agencies: Your information may be shared with approved verification partners as part of the KYC process.
  • Legal Authority: Data may be disclosed in response to lawful requests from government agencies or courts in accordance with the laws of Bangladesh.
Our Commitment: All third parties we work with are contractually required to uphold the same privacy standards as Club 999.
Section 6

Cookies & Tracking Technologies

Club 999 uses cookies and similar technologies to enhance your experience on our website and app.

  • Essential Cookies: Essential for maintaining your login session and ensuring account security.
  • Functional Cookies: Remembers your language preference and personal settings.
  • Analytics Cookies: Helps us understand which games or categories are most popular — all data is analyzed in aggregate, never at an individual level.

You can disable cookies through your browser settings, though some features may not work as a result. Tracking preferences can be managed through the privacy settings in the app.

Section 7

Your Rights

Club 999 believes you own your data. That's why we give you the following rights:

Right to Access

You have the right to know what information we hold about you and to access it.

Right to Rectification

You can request corrections to any information that is inaccurate or out of date.

Right to Erasure

You can request the deletion of your data beyond what is required by law.

Right to Object to Processing

You have the right to object to the use of your data for specific purposes.

Right to Data Portability

You can request a copy of your data in a portable format.

Marketing Opt-Out

Opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Section 8

Privacy of Children & Minors

Club 999 services are intended for users aged 18 and above. We do not knowingly collect any data from minors.

If a minor has accidentally created an account and we become aware of it, the account will be immediately closed and all associated data will be deleted. If a parent or guardian believes their child's information may be held by us, please contact our support team right away.
Section 9

Changes to the Privacy Policy

Club 999 reserves the right to update this Privacy Policy at any time. Members will be given advance notice of any significant changes.

  • The "Last Updated" date at the top of this page will be revised to reflect any changes to the policy.
  • For significant changes, you will be notified via app notification or email.
  • Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Section 10

Privacy Contact

If you have any questions about this Privacy Policy or any requests regarding your data, please reach out to our dedicated Privacy Team.

Live Chat
Available 24/7 in Bengali
Email
privacy@club999.biz
Response Time
Within 30 days

Frequently Asked Questions

Club 999 offers the option to temporarily suspend or permanently close your account. For a temporary break, use the "Self-Exclusion" option in your profile settings to set a period ranging from 7 days to 1 year — your account will not be accessible during this time. To permanently close your account, submit a request via live chat or email. In either case, you will have the opportunity to settle any remaining balance. You are not required to provide a personal reason.

Club 999 offers slots across several categories. Classic slots typically feature 3 reels and familiar symbols — simple and fast-paced. Video slots come with 5 or more reels, multiple paylines, and engaging animations. Megaways slots change the number of paylines with every spin, offering up to hundreds of thousands of ways to win. Progressive jackpot slots grow the prize pool with every bet placed. There are also buy-feature slots, where you can purchase the bonus round directly. Popular titles from Pragmatic Play, JILI, and CQ9 are all available at Club 999.
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Your data is safe — enjoy Club 999 with complete peace of mind

Transparent policies, robust security, and service entirely in Bangla — that's the Club 999 commitment.

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